Support Center
We're here to help! Get assistance with your plugins or find answers to your questions.
Email Support(Last Resort)
For urgent matters only. Email responses may take up to 5 business days. Please use tickets for faster support.
[email protected]Support Tickets⚡ Fast Response
Get fast, tracked assistance through your account dashboard. Our ticket system is the fastest way to get help.
Open TicketPlugin Documentation
Each plugin includes detailed documentation with setup guides and examples.
Browse Plugins →Digital Product Delivery
All Aether Labs products are digital goods delivered instantly upon purchase. There is no physical shipping involved.
How Delivery Works:
- Instant Access: Download links are available immediately after payment confirmation
- Email Confirmation: You'll receive an email with download instructions
- Account Dashboard: Access all your purchases anytime from your account
- Re-downloads: Re-download your plugins unlimited times
Payment & Refund Information
All payments are processed by Paddle.com Market Limited as our Merchant of Record. Paddle handles all billing, invoicing, and payment-related inquiries.
Billing Support
For invoices, payment issues, or billing questions, contact Paddle Support
Refund Requests
Open a support ticket within 7 days for technical issues
Please Note: All sales are final upon download. By purchasing digital content delivered immediately, you waive your right to the 14-day EU withdrawal period as permitted under the Consumer Rights Directive.
Privacy & Data Requests
Under GDPR and Greek data protection laws, you have rights regarding your personal data. For privacy and account deletion requests, please email us at [email protected]:
Data Export Requests
Request a copy of all your personal data in JSON format
Account Deletion
Request permanent deletion of your account and associated data
Response Times
Support Tickets
Recommended Method
Email Support
(Last Resort)
FAQ Access
(24/7 Available)
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